Making an Impact at Work

One topic that comes up often in CSR discussions is social intrapreneurship (in fact, it’s something I’ve written about previously on The Changebase).

Lots of people want to do CSR work, but not everyone is lucky enough to be in the right place, at the right time to land that perfect CSR job.

Thankfully that doesn’t mean that you can’t still make an impact at work.

I recently sat down with Britta Durtsche, a true social intrapreneur who found her CSR calling in a most unexpected way.

Interestingly, Britta never expected she’d work at a big company like Best Buy.

A self-proclaimed “anti-corporate” college student who’d been active in causes like sustainable clothing and social enterprise, Britta never guessed that an internship with the consumer electronics giant would have such an impact on her professional career. But it did.

In 2004 as an undergraduate student at the University of Minnesota’s Carlson School of Management, Britta decided to “test the waters of a corporate environment” by accepting an internship with Best Buy. By the end of the summer, she says, she was hooked on the company’s culture and energy.

After graduation Britta joined Best Buy as a Demand Planning Analyst in the Marketing group, and even though she spent most of her time in spreadsheets and forecasts, she loved it.

Soon after starting, Britta heard about a new group being formed at headquarters by a fellow employee named Hamlin Metzger. The goal was to get Best Buy employees engaged and active in an internal movement to integrate sustainability into their everyday work routines. Hamlin was looking for help, and Britta jumped at the chance to get involved. Soon after, in 2006 the Best Buy Social Responsibility (BBSR) team was launched.

From working with Facilities to improve recycling programs, to hosting a company-wide energy-themed film festival, Britta and the BBSR team worked hard to create buzz and generate excitement internally. In addition to these highly-visible initiatives, the BBSR team also hosted smaller informational meetings to provide employees the chance to learn more about how they could personally get involved.

And the most amazing part? Britta, Hamlin and their colleagues accomplished all of this in addition to their regular day jobs. In fact, according to Britta, it really just started as “little grassroots things I could take on in addition to my role” in Demand Planning.

Today, more than 200 employees are part of the BBSR team and it seems inevitable that this number will grow with time.

Britta attributes the program’s success to the fact that the BBSR team taps into employees’ personal interests and allows them to “bring their hearts” to work – even if their jobs aren’t directly related to corporate social responsibility.

The other crucial success factor, Britta says, was engaging Best Buy’s senior leadership every step of the way. Through personal, one-on-one outreach with VP’s and other leaders, Britta and the team secured buy-in from key influencers throughout the company – a strategy she believes helped to “carry the legitimacy” of the BBSR team’s efforts and model the way for others to join in.

Although she has since left Best Buy and the BBSR team, Britta has continued to work with social intrapreneurs who want to identify ways to bring sustainability into their workplaces and schools. Today Britta serves as the Impact Programs Manager at Net Impact, where she provides resources, tools and support for professionals and students who want to make a difference in their organizations.

For many Net Impact members and recent MBA graduates, working in sustainability or CSR is an important goal. Often, however, those jobs are tough to find and can be very competitive.

Nonetheless, Britta’s story reminds us that we don’t need “CSR” in our job title to make an impact at work. By finding a company she loved; volunteering to help with an issue she cared about; and engaging with employees at every level, Britta was able to meaningfully participate in and help guide Best Buy’s sustainability journey.

Clearly Britta’s story serves as a great example of finding ways to contribute to your company’s sustainability goals, even when you’re not working in the CSR team. But why tell her story now?

As you may know, Net Impact’s terrific annual CSR conference is taking place October 28^th through the 30^th at University of Michigan’s Ross School of Business and I want to encourage everyone to attend.

This year’s theme is “2020: Vision for a Sustainable Decade” and, given Net Impact’s own interest in social intrapreneurship, I have a hunch it’ll be a great place to learn more about how to get involved in your own company’s CSR journey.

They’re still announcing speakers and sessions, but trust me: the networking is great, the energy is contagious, and the learning is invigorating.

And the best part? For another week you can take advantage of early registration! So: what are you waiting for?

"Eats, Shoots and Leaves"

Have you ever heard of a book called Eats, Shoots and Leaves? The premise of the book, by author Lynne Truss, is to “remind readers of the importance of punctuation.”

The book's title comes from a (potentially bad) joke on punctuation:

A panda walks into a café. He orders a sandwich, eats it, then draws a gun and proceeds to fire it at the other patrons.

'Why?' asks the confused, surviving waiter amidst the carnage, as the panda makes towards the exit. The panda produces a badly punctuated wildlife manual and tosses it over his shoulder.

'Well, I'm a panda,' he says, at the door. 'Look it up.'

The waiter turns to the relevant entry in the manual and, sure enough, finds an explanation. 'Panda. Large black-and-white bear-like mammal, native to China. Eats, shoots and leaves.'

I have to admit I’ve never read Ms. Truss’ book, but I do often think of its title whenever I’m writing.

Clearly it's meant to serve as a reminder of the importance of punctuation. But more than that, I think of this book when I need a good reminder of the importance of language itself.

Here’s an example:

Since moving back to the Bay Area, I have been very pleased to see so many options to recycle and compost. After living in the Northeast for a couple of years, it’s almost shocking to be able to recycle as much as I can in California, not to mention the number of restaurants, businesses and events that offer the option to compost.

While my enthusiasm remains high, I’ve now been given the option to compost often enough that I have one major request:

Keep it simple.

How many times have you been at an event and needed to throw away a plastic cup? You head toward the garbage area and realize you actually have three options: throw it away, recycle it, or compost.

Most likely you’ve seen a sign that looks a lot like this:

You could just toss the cup in the garbage, but you have a feeling that it goes somewhere else. What kind of plastic is it? Can it be recycled? Or is it made out of a plant-based material, for instance, that can be composted?

If you’re like me, you stand there – practically paralyzed – knowing that whatever decision you make could be the wrong one.

Eventually, you peek into the depths of each bin, see where other people have left their cups, and dump yours in there too.

To make matters worse, at each event, or each restaurant, the rules seem to change! What’s recyclable at one place can be composted at another – or can’t be recycled at all.

What’s a concerned recycler supposed to do?

Of course some of the confusion comes down to a lack of coordinated standards across cities and towns. Whether it’s local government policy, or the ability of your local waste management company to recycle various items, some of it really is geography-specific.

Still, let’s pause a moment and think about Eats, Shoots and Leaves.

At the end of the day, how you choose to communicate your message – literally, the words, punctuation, and images you use – influences how people understand and respond to the point you’re trying to make.

I’ve found a couple of real-life examples that I think really drive the point home.

A few weeks ago I was at Fairfax Scoop, an ice cream shop in Fairfax, CA, when I spotted this sign on the trash can:

The message here is clear and understandable: “Lift this lid, and you’re sending stuff to the landfill.” And, for the folks who want to know more, they’ve included a few short and sweet ways that everyone can make more sustainable ice cream choices (Idea #2, the edible waffle bowl instead of a paper cup, was by far my favorite).

Still, leave it to well-known design firm IDEO to make the best signage I’ve seen so far. I had the chance to visit their San Francisco office last week, and at one point I needed a trip to the ladies room.

I repeat: this sign was in the bathroom.

And yet, I was so taken aback by its simplicity that I just had to take a picture.

Imagine a normal trash bin (aka: Landfill), with another silver bin labeled Compost standing next to it (not pictured).

In between both bins was this sign:

This was a no brainer. I had two options: put my paper towels in the garbage (and send it straight to landfill) or compost instead. The sign, placed directly above the compost bin, gave me clear instructions so I knew just what to do. For practically the first time ever, I knew exactly where to put my hand towel.

Just to make sure, I peeked into the compost bin - and sure enough, it was filled with paper towels. For comparison I looked into the trash can - and it was empty.

I walked out of the ladies room feeling unusually pleased that I had made the right choice (not to mention having even more respect for IDEO’s communication and design skills).

Now ok, you can argue that hand towel signage is not the same thing as trying to get thousands of event-goers to put their biodegradable utensils in the compost bin.

But imagine if every business, every cafeteria, and every concert found a way to communicate more thoughtfully and clearly with people?

At the end of the day, I really believe that people want to do the right thing. They want to recycle, they want to divert waste from the landfill, and they want to make smart consumption choices. But they need guidance.

The next time you’re planning a call to action – even if it’s just in the bathroom – think about Eats, Shoots and Leaves.

What message are you trying to communicate? To whom are you talking? And how can you keep it simple?

Conscious (and Sustainable) Consumption

Last week The New York Times published an article called “But Will it Make You Happy?” and it quickly made the rounds among my friends and family.  The article centers on the idea that “Conspicuous Consumption” – or the idea of buying “without regard” – is out.

Instead, Americans today are not only consuming (and spending) less, but also changing how they do it.

Rather than spending on material goods like couches and cars, people these days are focusing on “experience” spending; that is, on weekend getaways, nice dinners, or basically anything that can create memories.

Interestingly enough, this shift in where and how people consume doesn’t just mean they’re saving money in a tough economy. In fact, it’s more than that: “Current research suggests that, unlike consumption of material goods, spending on leisure and services typically strengthens social bonds, which in turn helps amplify happiness.”

That’s right – as people are choosing to shift their spending habits away from material goods and towards memory-making experiences, they’re actually happier!

The article goes on to say: “People are happier when they spend money on experiences instead of material objects, when they relish what they plan to buy long before they buy it, and when they stop trying to outdo the Joneses.”

For me, the idea of trying to outdo the Joneses especially resonated. It’s easy to get caught up in the latest “must-have” gadget, the newest electronics, or the most stylish outfit. I’ll admit it: this is definitely something I struggle with sometimes.

But, like the people profiled in the article, these days I’m really trying to be more thoughtful and present when I make purchases. Whether it’s deciding not to go shopping for new clothes (when I already have a full closet) or choosing to go out to a nice dinner rather than buy a new ipod, I’ve definitely seen my own personal shift in spending.

And like the article says, I feel better about my life, my health and my relationships because of it.

That said, one thing The New York Times article fails to mention – and that for me personally has been crucially important in my spending shift – is the rising awareness among consumers relating to the environmental impact of their consumption.

Instead of conspicuous consumption, you might say we’ve entered a time of Conscious Consumption. These days, many American consumers are thinking carefully about the products they buy, the food they eat, the cars they drive and the homes they live in – not just because of their desire to spend less, but because of the waste and excess that come with these purchases.

I mean, seriously – if Oprah’s talking about conscious consumption, you know the American public is too!

In this way, I believe The New York Times article missed one important piece in the puzzle. Yes, we’re changing the way we spend and what we spend on – and it’s partly because of the economy, that’s true. But I believe we’re also consuming differently because we know that our choice to buy bigger and live bigger just isn’t sustainable.

The good news is, whether you shift your consumption habits for Mother Earth, or for your wallet, I do agree with The New York Times on one point: it will definitely make you happier. Give it a try!

Sustainability Across the U.S.

This time last year I was just starting a week-long intensive MBA course on Global Sustainability.

The class – which covered everything from green technology innovation to social entrepreneurship – really focused on three distinct environmental challenges: Food, Water and Energy.

If there was one major takeaway from that week of class, it's that these three issues are inextricably linked. You can’t solve our water scarcity issues, for instance, without taking a hard look at American meat consumption.

When it comes down to it, food, water and energy are the building blocks of sustainability.

A year later, the ideas and questions from that class popped into my head – this time on our two week drive cross country from Boston to San Francisco. Over the course of 16 days, my husband Dan and I traveled through 19 states, making stops in the following cities:

• Berkeley Heights, NJ
• Nags Head, NC
• Charleston, SC
• Savannah, GA
• New Orleans, LA
• Abilene, TX
• Alamogordo, NM
• Santa Fe, NM
• Moab, UT
• Bryce Canyon, UT
• Ely, NV
• Lake Tahoe, CA
• San Francisco Bay Area, CA.

Needless to say, we saw a lot of America in just over two weeks!

Our goal for the trip was to say off the Interstate wherever we could; thankfully, outside of an incredibly long drive across I-20 in Texas, we managed to stick to smaller, two-lane roads for most of the trip.

Choosing this “off the beaten path” route served a couple of purposes. First (and perhaps selfishly), the drive seemed a lot more pleasant when we weren’t staring at concrete overpasses or stuck in commuter traffic. But secondly, and more importantly, getting off the main roads helped us get a better sense of what the United States actually looks like.

While we might have ended each day's drive in a bigger city or town, we spent most of our days exploring roadside villages and small towns intersected by a tiny highway. And while it's perhaps cliche to say how big our country really is - I have to admit, the U.S. really is huge!

Beyond size, though, spending two weeks on the road is a sure way to better understand just how economically, politically, and culturally diverse the U.S. really is.

The people, the food, the social issues – each small town and each big city clearly had its own priorities and culture, which made our trip incredibly eye-opening.

(Honestly, it’s no wonder people have trouble finding common ground on big picture issues like government, politics, and immigration – our country is simply filled with too many people who believe in too many different things!)

Yet at the same time, since our trip ended it’s actually been pretty easy to look back and identify some commonalities among all of those differences.

While I can’t back up any of the following assertions with hard facts, census data, or research studies, I can say that, in my heart of hearts, I believe there are some very clear and very common issues that our country is facing.

Once again, it all comes down to Food, Water and Energy.

Access to Fresh Food: A while back I saw a PBS news segment on Food Deserts – that is, locations throughout the U.S. where 50% or more of the population has low access to supermarkets. After driving through some of the most rural and economically depressed areas in the country, I can now say I’ve seen these Food Deserts with my own eyes.

For those of you with Whole Foods and Trader Joe’s on practically every corner, you might be surprised (as I was) to visit places with absolutely no grocery stores in sight. Yet this was the reality we observed in many of the towns we visited on our trip.

We went in expecting “Main Street USA” to be filled with Mom and Pop retail stores, pharmacies and restaurants – a local flavor, if you will. Instead, what we found were Hardees, McDonalds, Sonic Burger, and Dollar General stores (not to mention the Pay Day Lending agents offering outrageous interest rates, but that’s for another post).

This got us thinking: We managed to do ok on the road with our cooler in the backseat filled with bread and cold cuts (sourced from the occasional Walmart when we were lucky to find one). But we were just “passing through”. What about the people who actually live – and try to feed their families – in these small communities? Where do they get fresh food? What are their options beyond fast food, or even dollar stores selling pre-packaged dinners?

Needless to say, the potential answers to these questions were very troubling.

Water: While water-scarcity was a common theme (especially in the hotels we visited in New Mexico and the Utah desert), what worried me the most was actually access to clean, filtered water.

As road trippers with reusable water bottles, we were always on the lookout for places to fill up our water supplies – which means we got to sample quite a bit of local water.

As we made our way through the country, and especially through Texas and into New Mexico, we started noticing an odd taste in our drinking water. Soon, what started out as a bit “earthy” actually became so dirty and foul-tasting that we opted to buy a couple of bottles.

Now I can’t say for sure that this water wasn’t drinkable, but it certainly made me pause, especially after having made it through our own recent boil water order in Boston.

Water is something we often don’t pay attention to – until we can’t find any.

As someone used to being able to chug freely from the tap, I was reminded on this trip just how precious – and tenuous – our relationship with clean water in this country really is.

Energy: Energy was also top of mind for me, especially as we drove through Texas and saw countless wind farms (exciting) and oil wells (ick) dotting the landscape. Not to mention having to fill up our gas tank everyday. Nothing like a cross country drive to remind you how reliant we all are on oil!

Speaking of oil, there was simply no way to drive through the Gulf Coast and not think about the recent BP Oil Spill. While I think I will save my complete thoughts on the oil spill for a later post, I will say that being “on the ground” in the South reminded me of how complicated this issue is for people.

Yes, BP seriously screwed up – and as an environmentalist the whole situation makes me beyond angry.

But the side of the story that people don’t often consider is that oil is not just a big business – it’s a big employer for American workers, and a big supporter of local economies.

As our host in New Orleans explained to us, if BP pulls out of the Gulf, “what will happen to all of local restaurants and businesses – and their employees – that exist simply to support BP?”

A tough question, indeed.

While Food, Water and Energy were big questions for me throughout our trip, I can't even begin to describe how beautiful our country is - and how welcoming, resilient and friendly people are.

We may not agree on everything - and we may approach sustainability in different ways - but we are one amazing country.

If you haven't yet driven cross country - what are you waiting for?!

The MBA CSR Job Search

Hello everyone!

I am back from my cross country road trip and happy to report I am officially based in the San Francisco Bay Area again.

I have many stories to share from the road, but before I recap my trip, I wanted to give a quick plug for my friend and fellow Twitterer Aman Singh Das, Corporate Responsibility Editor of Vault.com.

For anyone who participates in the CSR community on Twitter, Aman’s name and her work on Vault.com and the In Good Company blog will definitely ring a bell. I first met Aman a few months ago when she was interested in publishing one of my CSR job search posts.

Our paths crossed again a few weeks later when she reached out to me for an interview. Curious about how MBA graduates are faring in their CSR job search, Aman decided to write what she called an “intergenerational study” of MBAs who want to create change in business.

Included in my interview cohort were MBAs from Case Western, Marlboro College and UC Irvine (including my friend Geetanjali Singh). The unifying theme for all of the interview subjects was our interest in finding a job in corporate social responsibility.

Here’s what Aman had to say about her report:

Over the next two weeks, I will be publishing interviews with each of the graduates, providing you with in depth insights into their worlds and their progress—or lack of it—in finding employment in their chosen field. Each of the graduates left behind stable, well-paid careers—ranging from IT, programming, and nonprofit fund raising—to strike out in a field they feel truly passionate about. Will they sacrifice that passion for CSR in favor of employment? And if not, how long are they willing to search for that perfect job, and what alternatives exist in the marketplace?

I am so thrilled to have taken part in such an interesting inside look into how MBAs are finding their way in the field of corporate social responsibility. Thanks Aman for including me in your study!

Since I thought this content would be of interest to readers of The Changebase, I’ve provided links to all of Aman’s great reports, including the full transcript from her interview with me.

I hope you enjoy!

-Ashley

• Job Hunting in CSR: What’s Next for These MBA Graduates?
• Part 1: Will the Recession Serve as a Tipping Point for Corporate Responsibility?
• Part 2: Connecting Corporate Responsibility with Career Objectives.
• Part 3: After All is Said and Done, Where Are the Jobs?
• Career Change: Leveraging Business School to Move From Nonprofit Fundraising to Corporate Sustainability (My Full Interview with Aman)
• Readers Respond: The Evolution of CSR and What Might Be Next.